Please contact firstname.lastname@example.org for a return authorization number.
Items must be returned within 14 business days of receiving the item. Returns must be unworn, undamaged, and unaltered. Your items must be returned in the original packaging, including any boxes, pouches, and other signature packaging materials.
For your holiday shopping convenience, any purchases made during the month of December may be returned up until January 11th.
Please allow 5-7 business days for your return to be processed.
Please note that personalized, custom, final farewell or any reduced priced items are FINAL SALE and may not be returned or exchanged.
To serve you most efficiently, we do not offer exchanges. You will get your new piece faster by placing a new order online.
*Note for international returns: Shipping, customs, and other taxes on international returns must be paid entirely by the customer.
A NOTE ABOUT HANDMADE
Handmade products are not machined by tools. As a result, there are some inconsistencies in shape and depth/thickness and polymer clay products can have little imperfections on the product and in particular on the back of the product. These imperfections are minor.
Imperfections are a result of the process and mentioned only because those who are unfamiliar with handmade may not understand the difference in process between machine tooled and handmade.
Controlling the process in handmade to the same degree as machines is nearly impossible. However, the imperfections are part of the charm. If you are looking for absolute perfection, these products may not be suitable.